| Time | Topic |
| 8.45–9.00 | Check in, tea and coffee |
| 9.00–9.30 | Introduction |
| 9.30–10.05 | Encourage positive culture |
| 10.05–10.20 | Morning tea |
| 10.20–12.05 | Help colleagues who have a health concern affecting their fitness to practise |
| 12.05–12.35 | Lunch |
| 12.35–13.45 | Recognise and respond to unprofessional conduct |
| 13.45–13.50 | Quick break |
| 13.50–15.15 | Provide effective feedback |
| 15.15–15.30 | Afternoon tea |
| 15.30–16.30 | Adopt positive leadership styles |
| 16.30–17.00 | Wrap up |
The MDA National Group is made up of MDA National Limited ABN 67 055 801 771 and MDA National Insurance Pty Ltd (MDA National Insurance) ABN 56 058 271 417 AFS Licence No. 238073. Insurance products are underwritten by MDA National Insurance.