CPD information

TBC

Learning outcomes

By the end of this activity you should be able to:

• discuss how to use negotiation as a technique to reach an acceptable resolution to conflict between you and another party
• describe how to use mediation to resolve conflict between others in a way that satisfies both parties
• identify at least three communication strategies for effectively resolving conflict including using the DESC mnemonic.

education@mdanational.com.au
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