CPD information

RACGP QI&CPD: CPD Activity, 7 points, ID = 295171
ACEM: Approved for 3.25 hours (workshop, educational activities) 
ACRRM PDP: 4 PDP units – educational activity
ANZCA CPD: Knowledge and skills – short course, workshops, 2 credits per hour  
RACS CPD: Pending 
RANZCO CPD: Pending
RANZCOG CPD: Self-claim 3.5 hours 
RANZCR: Pending 

Learning outcomes

By the end of this activity you should be able to:

• discuss how to use negotiation as a technique to reach an acceptable resolution to conflict between you and another party
• describe how to use mediation to resolve conflict between others in a way that satisfies both parties
• identify at least three communication strategies for effectively resolving conflict including using the DESC mnemonic.

education@mdanational.com.au
Freecall: 1800 011 255

The MDA National Group is made up of MDA National Limited ABN 67 055 801 771 and MDA National Insurance Pty Ltd (MDA National Insurance) ABN 56 058 271 417 AFS Licence No. 238073. Insurance products are underwritten by MDA National Insurance.