Win–win conflict resolution: positive communication in practice-based clinical teams

18 May 2024

9.00am - 12.30pm

Pacific Hotel Brisbane

345 Wickham Terrace
SPRING HILL QLD 4000

CPD information

ACEM, ACRRM, RACGP,  RANZCO: 3 hours Educational Activities, 0.5 hours Reviewing Performance    

Learning outcomes

By the end of this activity you should be able to:

  • discuss how to use negotiation as a technique to reach an acceptable resolution to conflict between you and another party
  • describe how to use mediation to resolve conflict between others in a way that satisfies both parties
  • identify at least three communication strategies for effectively resolving conflict including using the DESC mnemonic.

education@mdanational.com.au
Freecall: 1800 011 255

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