De-escalation of aggressive behaviour in healthcare

CPD information

RACGP QI&CPD: 1.5 hours Educational Activities, 0.5 hours Reviewing Performance
ACEM: pending
ACRRM PDP: pending
ANZCA CPD: pending
RACS CPD: pending
RANZCO CPD: 1.5 hours Educational Activities, 0.5 hours Reviewing Performance
RANZCOG CPD: pending
RANZCR: pending

Learning outcomes

By the end of this activity you should be able to:

• describe the factors which contribute to and trigger verbal and physical aggressive behaviour in patients
• discuss practical and preventive workplace strategies to reduce the risk of angry behaviour
• use strategies to de-escalate angry or aggressive behaviour

education@mdanational.com.au
Freecall: 1800 011 255

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